This Privacy Policy explains what personal information 9999ph collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. By using our platform, you consent to the practices described here.
Last updated: June 2025
When you register and use 9999ph, we collect certain personal information that is necessary to provide you with a safe, secure, and compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and billing or withdrawal account details such as your GCash or Maya number. We also collect technical data automatically when you accessthe platform, including your IP address, browser type, device model, operating system, and session activity logs. We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and monitor platform performance. If you contact our support team, we may also retain a record of that correspondence. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
The personal information you provide to 9999ph is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-money laundering obligations. We use your contact details to send you essential account notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Your session and device data help us detect suspicious login attempts, prevent unauthorised access, and ensure the platform runs smoothly on your mobile browser. We may use anonymised, aggregated data to analyse usage trends and improve our games and features — this data cannot be linked back to any individual player. We will only send you promotional communications if you have explicitly opted in to receive them, and you may withdraw that consent at any time by contacting our support team. We do not use automated decision-making or profiling in any way that produces legal or similarly significant effects on your account without human review.
9999ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment. We may share limited personal data with trusted service partners who assist us in operating the platform, such as payment processors (including GCash and Maya integration partners), identity verification providers, and cloud infrastructure suppliers. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data privacy laws and to use it solely for the purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally obliged to do so, or where disclosure is necessary to protect the rights and safety of our players or the platform. If 9999ph is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, and you will be notified in advance through the platform. Outside of these specific circumstances, your data remains strictly within our controlled environment.
We retain your personal information for as long as your account is active and for a period of at least five years after account closure, in line with the record-keeping requirements applicable to gaming platforms operating in the Philippines. This retention period allows us to respond to any regulatory enquiries, resolve disputes, and maintain accurate financial records. Technical data such as IP logs and session records are retained for a shorter period of up to 12 months unless they are required in connection with an ongoing investigation or legal proceeding. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be associated with you. If you request deletion of your account and personal data, we will action that request promptly subject to any mandatory retention obligations that apply to us as a regulated gaming operator. We review our data retention practices regularly to ensure they remain proportionate and compliant.
As a player based in the Philippines, you have specific rights over your personal data under applicable data privacy legislation. You have the right to request access to the personal information we hold about you, and to receive a copy in a commonly used format. You may request correction of any inaccurate or outdated information at any time by logging in to your account or contacting our support team. You also have the right to request deletion of your personal data, subject to our legal retention obligations outlined in section 4 above. If you believe we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing. To exercise any of these rights, please contact us at [email protected] — we aim to respond to all data requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
9999ph uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for core features such as keeping you logged in, maintaining your session state, and securing your account — these cannot be disabled without affecting platform functionality. Performance cookies help us understand how players navigate the platform so we can identify and fix issues faster. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage or clear cookies through your mobile browser settings at any time, though doing so may affect certain features. By continuing to use 9999ph after being presented with this policy, you acknowledge and accept our use of essential cookies. We review our cookie practices periodically and update this section accordingly.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with data access undergo regular privacy and security training. Payment details such as your GCash or Maya account numbers are handled by our certified payment partners and are never stored in full on our servers. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay. While we work hard to maintain robust security, no system is entirely immune to risk — we encourage you to use a strong, unique password and to enable any available two-factor authentication on your account.
9999ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, the revised policy will be published on this page with an updated effective date, and we will make reasonable efforts to notify active players through the platform. Your continued use of 9999ph after the updated policy has been published constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this policy or about how your data is handled, please contact us at [email protected]. This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines. Our Terms and Conditions and Responsible Gaming policy also form part of your agreement with us.
To access, correct, or delete your personal data, reach our privacy team directly.
We respond to all requests within 15 business days.
Register your free 9999ph account today and enjoy sports betting, casino-style games, and High Roller tables — all in Philippine pesos, on any mobile browser.